Auto Warranty

Endurance Warranty Services, L.L.C.

  • 3.6 / 5
  • 4 / 5
  • 4.3 / 5
3.97
OVERALL

Based on 20,766 ratings

Summary

BBB Rating & Accreditation: D - This business is not BBB accredited. Years in business: 17. BBB files indicate that this business has a pattern of complaints. Consumers allege that their claims are being denied for various reasons, Mile discrepancy between what the consumer told EWS vs Carfax, Repair not covered under contract even though the contract states that it is covered, Company claims issues were “pre-existing conditions”, Consumers allege long delays with inspection in order to authorize repairs, Consumers allege that they have difficulty cancelling their plan/contract, Poor customer service overall due to lack of communication or unable to reach anyone at the company.

Protect My Car

  • 3.7 / 5
  • 4.1 / 5
  • 4 / 5
3.93
OVERALL

Based on 7,725 ratings

Summary

BBB Rating & Accreditation: C - This business is not BBB accredited Years in business: 18

Carchex

  • 4.3 / 5
  • 2.3 / 5
  • 3.9 / 5
4.5
OVERALL

Based on 5886 ratings

Summary

BBB Rating & Accreditation: A+ - BBB accredited since 2009. Years in business: 24. This organization is a 2011 finalist and 2012 award recipient of BBB Greater Maryland's Torch Awards for Marketplace Excellence.

Olive

  • 4.4 / 5
4.4
OVERALL

Based on 557 ratings

Summary

BBB Rating & Accreditation: A+ - BBB accredited since 2020. Years in business: 23. Mechanical breakdown coverage provider.

CarShield®

  • 4.5 / 5
  • 4.1 / 5
  • 1 / 5
3.2
OVERALL

Based on 9350 44881 287 ratings

Summary

BBB Rating & Accreditation: C- - This business is not BBB accredited. Years in business: 19. BBB advises consumers to use caution if considering doing business with CarShield. Employed misleading sales and advertising practices, including TV advertisements stating consumers will not be responsible for expensive repairs and can take their vehicle to any repair facility which consumers found was not to be true. Failed to cover repairs. Failed to adequately explain mileage and time component before coverage begins. Did not cancel their policies and provide refunds. Delayed taking and processing claims leaving customers without their vehicles. Unable to find an authorized repair shop. Provided poor customer service.

Endurance Warranty Services, L.L.C.

  • 3.6 / 5
  • 4 / 5
  • 4.3 / 5
3.97
OVERALL

Based on 20,766 ratings

Summary

BBB Rating & Accreditation: D - This business is not BBB accredited. Years in business: 17. BBB files indicate that this business has a pattern of complaints. Consumers allege that their claims are being denied for various reasons, Mile discrepancy between what the consumer told EWS vs Carfax, Repair not covered under contract even though the contract states that it is covered, Company claims issues were “pre-existing conditions”, Consumers allege long delays with inspection in order to authorize repairs, Consumers allege that they have difficulty cancelling their plan/contract, Poor customer service overall due to lack of communication or unable to reach anyone at the company.

Auto Warranty

The terms “vehicle service contracts” and “extended auto warranty” are often used interchangeably, but there are subtle differences that are important to understand:

Vehicle service contract (VSC):

  • This is a third-party contract you purchase separately from your vehicle’s manufacturer’s warranty.
  • It acts like an insurance policy for repairs, covering specific components for a defined period (time and mileage).
  • VSCs vary greatly in coverage and price, so careful comparison is crucial.
  • They primarily cover mechanical breakdowns due to defects in materials or workmanship, excluding normal wear and tear, cosmetic damage, and accident-related issues.
  • Some VSCs may include additional benefits like roadside assistance, rental car reimbursement, or trip interruption coverage.

Extended auto warranty:

  • This term is often used incorrectly when referring to VSCs.
  • Technically, an extended auto warranty is an extension of the manufacturer’s original warranty, offered directly by the carmaker or authorized dealers.
  • It usually mirrors the original warranty’s terms and coverage with an extended timeframe or mileage limit.
  • Due to direct involvement from the manufacturer, these warranties can sometimes be more comprehensive and easier to claim through dealership networks.

Key differences:

  • Provider: VSCs are from third-party companies, while extended warranties are from the manufacturer.
  • Coverage: VSCs can vary widely, while extended warranties usually mirror the original one.
  • Price: VSCs can be cheaper than extended warranties, but it depends on coverage and provider.
  • Claim process: Claims for VSCs may involve more bureaucracy compared to manufacturer-backed warranties.

Remember:

  • Read the contract carefully before buying any product, regardless of its name.
  • Understand what’s covered, what’s excluded, and the claim process.
  • Consider your car’s age, mileage, condition, and your driving habits before making a decision.

I hope this clarifies the distinction between vehicle service contracts and extended auto warranties!

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